We want you to have the highest quality experience at Hue. We hope that you will arrive early on your first visit to get a tour of the salon, spa, and color processing lounge, and to enjoy a refreshing cup of Aveda Comforting Tea.

Please note the following Hue policies regarding your visit.

• Appointments: Multiple service (e.g., hair and make-up) and spa appointments may require a credit card to hold your reservation.

• Arrival times:Please arrive 15 minutes prior to spa services to allow time to change into spa attire and for a pre-service consultation.  We wish to accommodate our guests to the fullest extent.  In the event you will be late for your service, please notify our front desk so you may be appropriately accommodated.

• Cancellations:Hue understands that sometimes you need to change your scheduled appointment. We kindly ask that you give us 24 hour notice if you must cancel your salon or spa appointment.

• Prices are subject to change without notice: In certain instances, our prices may change. If you are concerned about the price, please confirm prices with our reservationists while booking your appointment.

• Personal articles: We regret that we cannot be responsible for loss or damage to personal articles including clothing or accessories, handbags or purchased merchandise. We also ask that you wear the smock provided for protection of your clothing.

• Staff Selection/Changes: On occasion, our service providers may not be able to assist you for your appointment due to sickness or family emergencies. In those cases, we will do our best to find you another service provider at your scheduled time or reschedule with the same provider.

• Mobile Phones: For the comfort and relaxation of all of Hue’s guests we ask that you would please turn off your cell phones and pagers while in the spa and hair salon.

• Payment Options: Credit Cards: We accept Visa, MasterCard, Discover and American Express.Checks are no longer accepted. Valid identification is required for all purchases. A returned check is subject to a $25.00 fee.

• Gift Cards: Gift cards are not refundable and no remaining credit will be issued in cash. Gift Cards must be presented upon arrival for your appointment(s).

• Points: Points accumulated on the Hue Rewards Program are not redeemable for cash. They must be used for in-salon purchases.

• Spa Satisfaction: Your privacy and comfort are of the utmost importance to us.  Spa treatments require various levels of undress and out therapists are trained in appropriate methods of draping. Although your therapist will discuss a complete overview of the treatment you will experience, please feel free to ask any question or make any special requests to ensure your own comfort level.